Welcome to FP Global. Your privacy is important to us, and we are committed to protecting and safeguarding your rights. This Privacy Notice explains what we do with your personal information when visiting FP Global (“Website”). It describes how we collect, use and process your personal information and how, in doing so, we comply with our legal obligations to you.

This website’s content is aimed at people aged 18 years or over. Failing age verification will mean you cannot be registered or visit the website.

To enable us to do this, we will require you to provide us with your date of birth. We will then use this to confirm that you are aged 18 years or over.

We may need to ask for further information to verify your age in some cases. If this is necessary, we will contact you to explain why.


  1. Information we collect about you
  2. How we use your information
  3. Our basis for using your information
  4. Sharing your information with third parties
  5. Where we store your information
  6. How we safeguard your information
  7. How long we keep your information
  8. Your rights
  9. Changes

When you use the website or interact with us offline, we collect and use information about you to provide you services with customer support. We may collect some or all of the information listed below to help us with this:

  • Information that you submit online via the website or by phone, including your name, contact details, date of birth, age. We collect this when you register for an account with us and/or offline;
  • information that you submit via any contact forms on the website and any correspondence we have with you over email or phone or via the webchat function on the website;
  • extra information that you choose to tell us; and
  • Technical information about your visit, including details of your visits to the Website and your navigation around the website, traffic data, communication data, information about the device you use to access the Website, your Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

We also automatically collect information about how visitors use our website using cookies and similar technologies. It is possible to switch off cookies by setting your browser preferences. To learn more about how we use cookies and switch them off, please see our Cookie Policy.

Some of the personal information we collect from you is required to fulfill our contractual and/or legal duties to you or others. Other items may simply be needed to ensure that our relationship can run smoothly.

Depending on the type of personal information in question and the grounds on which we may be processing it, should you decline to provide us with such data, we may not be able to continue with our relationship with you.


We use your information in the following ways:

  • to ensure that the website’s content is presented as effectively as possible for you;
  • for our internal purposes, such as quality control, Website performance, system administration, and to evaluate the use of the website, so that we can provide you with enhanced services;
  • to notify you about changes to our services;
  • to provide you with information about products or services that you request from us, or which we feel may interest you (where necessary, after obtaining your consent) – see details below;
  • to tailor and personalize the marketing communications we send you. For example, we may send you marketing information at times such as your birthday;
  • to create reports to assist with future marketing;
  • to verify your age (please see below for further details);
  • to authenticate you when logging into your account (if you have created one) and to allow you to register for other websites and services we or our group entities operate to make those registration processes more convenient for you;
  • in the rare event that we stop providing the website, to move and combine your personal information held within our databases relating to the website with those of another similar or related online service (whether a Website or App) that we or one of our group entities operate. If we do so, we will always email you to inform you of these changes in advance;
  • to provide you with customer support, respond to your queries and resolve your complaints; and
  • to enable you to participate in the features of the website, when you choose to do so.


We may collect your preferences to receive marketing information directly from us by email, phone, or SMS in the following ways:

  • if you register for an account on the website, we will ask you if you would like to opt-in to receive marketing information directly from us;
  • if you click on the link on our website to sign up for our newsletter; or

Suppose you do not complete your registration on the website and have not indicated that you would prefer otherwise. In that case, we may send a reminder to you about your incomplete registration or ask why you did not complete the registration.

From time to time, we may ask you to refresh your marketing preferences by asking you to confirm that you consent to continue receiving marketing information from us.

You have the right to opt-out of our use of your personal information to provide marketing to you in any of the ways mentioned above at any time. Please see Your rights below for further details on how you can do this.


We may monitor your use of the website, record your email address and/or IP address, operating system and browser type for system administration, and report aggregate information to our advertising partners. We report statistical data about our users’ browsing actions and patterns to our partners, which does not identify any individual.

We collect non-personal aggregated statistics data about visitors to the Website and traffic patterns. This information does not identify users in any personal capacity, and we do not use this information to build profiles on individual users: it just contains generalized information about the users of the website.


There are different bases that we rely on to use your personal information, namely:

  • We also need to use your personal information to enable you to use some parts of the website and notify you about changes to our services.
  • Consent – we will rely on your consent, in some instances, to send you marketing communications. You may withdraw your consent at any time.
  • Legitimate interests – we have a legitimate interest in using your information in the other ways described in this Privacy Notice, for example, to improve and personalize our products, services, and the website and conduct certain marketing and market research activities.

We will share your information primarily to ensure that we provide you with the most exciting and up-to-date products. We may share your information with any of the following groups:

  • any of our group entities, where this is necessary, and following laws on data transfers;
  • third party service providers who perform functions on our behalf (including external consultants and professional advisers such as lawyers, auditors and accountants, technical support functions, analytics, and IT consultants carrying out testing and development work on our business technology systems);
  • the third party outsourced IT providers where we have an appropriate data processing agreement (or similar protections) in place;
  • if one of our group entities merges with or is acquired by another business or company in the future, we may share your personal information with the new owners of the business or company (and provide you with notice of this disclosure); and
  • if we have to share your information to comply with legal or regulatory requirements (for example, for age verification purposes), or if we have to enforce or apply our Terms and Conditions or any other agreements or protect our rights, property, or customers, etc. This may involve exchanging information with other companies and organizations for fraud protection and credit risk reduction.

We may share the non-personal aggregated statistics data about visitors to the Website with third parties for analytics and statistical purposes.

We do not send any personal information that we collect about you on the Website to any social media sites that you link to your account, e.g. Facebook, nor do we share that information with such sites. We do not collect any personal information about you from those sites.


Your personal information may be transferred outside Pakistan to the third parties described in Sharing your information with third parties.

We want to make sure that your personal information is stored and transferred in a way which is secure. We will, therefore only transfer data outside of US where it is compliant with data protection legislation, and the means of transfer provides adequate safeguards concerning your data, for example:

  • by way of an intra-group agreement between our group entities, incorporating the current standard contractual clauses adopted by the European Commission for the transfer of personal information to jurisdictions without adequate data protection laws;
  • by way of a data transfer agreement with a third party, incorporating the current standard contractual clauses adopted by to jurisdictions with adequate data protection laws;
  • where it is necessary for the conclusion or performance of a contract between ourselves and a third party and the transfer is in your interests for that contract; or
  • where you have consented to the transfer.

We care about protecting your information. That’s why we put in place appropriate measures that are designed to prevent unauthorized access to, and misuse of your personal information.

We are committed to taking all reasonable and appropriate steps to protect the personal information that we hold from misuse, loss, or unauthorized access. We do this by having a range of appropriate technical and organizational measures in place, including encryption measures and disaster recovery plans.

If you suspect any misuse or loss of or unauthorized access to your personal information, please let us know immediately by contacting us on the details provided at the end of this notice.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will apply our standard procedures and comply with legal requirements to protect your information, we cannot guarantee the security of your data transmitted to the website. Any transmission is at your own risk.

The website may contain links to and from other websites from time to time. If you follow a link to any of those sites, please note that they should have their privacy policies. Please check those privacy policies before you submit your information to those sites. We do not accept any responsibility or liability for those sites or their privacy policies.


If you have registered an account with us: we will store your personal information for as long as your account is open. If you no longer wish to hold an account with us, please email us or call us to delete your account. By doing so, we will delete your account and remove you from our mailing list if you are on there.

If you have signed up to receive email marketing from us: we will store your personal information for as long as you are subscribed to our email marketing list (unless your account has been closed). If you unsubscribe or are otherwise removed from our marketing list, we will keep your email address on our suppression list to ensure that we do not send you marketing emails.

If you have contacted us with a complaint or query: we will store your personal information for as long as is reasonably required to resolve your complaint or query.

The exceptions to the above are where:

  • we have carefully considered whether we need to retain your personal information after the periods described above to potentially establish, bring or defend legal proceedings or to comply with a legal or regulatory requirement;
  • we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will keep your personal data until those proceedings have concluded and no further appeals are possible;
  • you exercise your right to require us to retain your personal information for a period longer than our stated retention period (see further Right to restrict processing below);
  • you exercise your right to have the information erased (where it applies), and we do not need to hold it in connection with any of the reasons permitted or required under the law (see further Right to erasure below); or
  • in limited cases, a court or regulator requires us to keep your personal information for a longer or shorter period.

When it is no longer necessary to retain your data, we will delete the personal information that we hold about you from our systems. After that time, we may aggregate the data (from which you cannot be identified) and retain it for analytical purposes.


You have many rights concerning your information under data protection law. Concerning certain rights, we may ask you for information to confirm your identity and, where applicable, to help us to search for your personal information. Except in rare cases, we will respond to you within one month from either (i) the date that we have confirmed your identity or (ii) where we do not need to do this because we already have this information, from the date we received your request.

Right to object

This right enables you to object to us processing your personal information where we do so for one of the following reasons:

  • where we rely on our legitimate interests to do process your information;
  • to enable us to perform a task in the public interest or exercise official authority;
  • in certain circumstances, to send you direct marketing materials; or
  • for scientific, historical, research, or statistical purposes.

Except for the purposes we are sure we can continue to process your personal information, we will temporarily stop processing your personal information in line with your objection until we have investigated the matter. If we agree that your rights justify your objection under data protection laws, we will permanently stop using your data for those purposes. Otherwise, we will provide you with our justification for why we need to continue using your data.

Right to withdraw consent.

Where we have obtained your consent to process your personal information for specific activities (for example, for marketing), you may withdraw this consent at any time, and we will cease to use your data for that purpose unless we consider that there is an alternative legal basis to justify our continued processing of your data for this purpose, in which case we will inform you of this condition. If you withdraw your consent, our use of your personal information before you withdraw is still lawful.

To withdraw your consent to marketing communications, please use the unsubscribe tool in the relevant communication or update your preferences in the account section on the website.

Right of access (Data Subject Access Requests)

You may ask us for a copy of the information we hold about you at any time and request us to modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this unless permitted by law. If you request further copies of this information from us, we may charge you a reasonable administrative cost. We may refuse your request where we are legally permitted to do so. If we deny your request, we will always tell you why.

If you would like to request access to your information, it would assist us with dealing with your request if you could use the subject heading ‘Data Subject Access Request’, or quote this over the phone when contacting us. Please note that this is not mandatory, and we will still deal with any requests without this reference.

Right to erasure

You have the right to request that we “erase” your personal information in certain circumstances. Typically, this right exists where:

  • the data is no longer necessary;
  • you have withdrawn your consent to us using your data, and there is no other valid reason for us to continue;
  • the data has been processed unlawfully;
  • the data must be erased in order for us to comply with our obligations under law; or
  • you object to the processing of your data, and we are unable to demonstrate overriding legitimate grounds for our continued processing.

We would only be entitled to refuse to comply with your request for erasure in limited circumstances, and we will always tell you our reason for doing so.

When complying with a valid request for data erasure, we will take all reasonably practicable steps to delete the relevant data.

Right to restrict processing

You have the right to request that we restrict our processing of your personal information in certain circumstances; for example if you dispute the accuracy of the personal information that we hold about you, you object to our processing of your personal information for our legitimate interests or you require us to keep it in connection with legal proceedings. If we have shared your personal information with third parties, we will notify them about the restricted processing unless this is impossible or involves disproportionate effort. We will, of course, notify you before lifting any restriction on processing your personal information.

We may only process your information whilst its processing is restricted if we have your consent or are legally permitted to do so, for example, for storage purposes, to protect the rights of another individual or company, or in connection with legal proceedings.

Right to rectification

You have the right to request that we rectify any inaccurate or incomplete personal information that we hold about you. If we have shared this personal information with third parties, we will notify them about the rectification unless this is impossible or involves disproportionate effort. You may also request details of the third parties that we have disclosed the inaccurate or incomplete personal information to. Where we think that it is reasonable for us not to comply with your request, we will explain our reasons for this decision.

You can access and update certain parts of your information by logging into your account on the website.

Right of data portability


If you wish, you have the right to transfer your personal information between service providers where we rely on your consent or the performance of your contract as the legal basis to use that information. In effect, this means that you can transfer the details we hold on you to another third party. To allow you to do so, we will provide you with your data in a commonly used machine-readable format so that you can transfer the data. Alternatively, we may directly transfer the data for you if technically possible.

Rights relating to automated decisions

In certain circumstances, you may contest a decision made about you based on automated processing.

Right to complain

  • You have the right to complain to us.

How to exercise your rights

If you would like to exercise any of these rights, please get in touch with us on the details provided under How to contact us. Please note that we may keep a record of your communications to help us resolve any issues that you raise.


We may make changes to this Privacy Notice at any time by posting a copy of the modified notice on the website or, where appropriate, by sending you an email with that notice. Any changes will take effect seven days after the date of our email or the date on which we post the modified terms on the website, whichever is earlier.